FAQs
Browse the tabs below to view answers to commonly asked questions about McCulloch steam products. We are continuously updating this section in an effort to ensure our customers' experience with our company and our products is the absolute best.
General Operation and Maintenance
Why use steam products for cleaning?
A natural and healthy cleaning method, steam cleaning allows you to remove hard-to-see bacteria and dirt, without the use of harmful chemicals. Steam products provide a cleaning method safe to have around children and animals.
The steam coming out of the unit is not as hot as expected. Why?
When water reaches the temperature of 212 degrees F, your unit will produce steam. At the moment the steam hits the air it begins to cool and turn back into water. Despite this cooling, the water remains hot enough to effectively do the job and can still cause burns if it comes into contact with skin. Please use caution and refer to your user guide for best practices.
Can chemicals be used in my steam cleaner?
No, McCulloch steam cleaners are designed to emit a pure vapor, free of chemicals. By adding a chemical you may damage the steaming mechanism and cause a safety hazard.
Is the use of distilled water necessary?
Although we recommend using distilled water, you may use tap water depending on the hardness of your water. Hard water will cause your steamer to collect mineral deposits which could shorten the life of your unit and may cause a safety hazard if not properly maintained.
When I first started using the steamer, water came out. Why?
It is normal for some water to dispense from the unit when initially being used. As the unit is heating up, condensation builds up in the nozzle or the hose. When you use it for the first time, water may be dispensed but will turn into steam momentarily.
Which units have a boiler and what are the safety features?
The units we make that have a boiler-style heating system are the MC1230, MC1270, MC1275, MC1375, and MC1385. The heating element in the boiler is controlled by a thermostat. The thermostat will turn off power to the heating element once the temperature to create steam has been reached and turns it back on automatically as needed to maintain normal operation. If the thermostat were to fail, there is a fuse that will completely cut power to the unit preventing it to overheat. Also, the boiler cap has an over-pressure device built in so if the boiler should become over pressurized it will allow pressure to release.
Floor care
How often do I need to replace my mop pads?
If you notice that your steamer is leaving behind excess water or your unit becomes difficult to push, place a new pad on your machine.
How do I steam carpets?
These units are meant to spot clean carpets only. They do not extract water from the carpet and are not meant to be whole room carpet cleaners.
How do I wash and dry my microfiber mop pads?
Mop pads can be machine washed in warm water on delicate cycle. Use only liquid detergents. Do not use bleach or fabric softeners. Do not wash with other items especially cotton or cotton blended materials. Air drying is recommended, but can be dried in dryer on a low heat setting. Do not dry with other items especially cotton or cotton blended materials.
Canister steam cleaners
Is this a carpet extractor or shampooer?
No. This machine does not dispense water or detergent. It uses steam to refresh and deodorize your carpets while debris is suctioned off of your floor by the vacuum. Your steamer is used for spot cleaning only.
When I went to use the unit, water came out. Why?
It is normal for some water to dispense from the unit when initially being used. As the unit is heating up, condensation builds up in the nozzle and when you use it for the first time, water may be dispensed but will turn to steam momentarily.
Why is water left behind after using my steam cleaner?
While using your steamer, the steam nozzle should be close to the surface that you are cleaning. This will break down and blast away messes on the surface. Water being left behind is normal as the steam cools and condensation occurs. This moisture can be easily wiped away.
As soon as I push the steam trigger, the pressure drops from 58 psi to 29 psi. Why?
The MC1375 and MC1385 steamer will build up pressure to 58 psi (4 BAR). Once you press the steam trigger, the pressure will be released and it will drop down to approximately 29 psi (2 BAR). This is normal operating condition. Once trigger has been released and steam stops, the unit will build pressure back to 58 psi.
Safe Use of McCulloch Steam Products
How do I ensure that I am using my product safely?
To ensure safe use of your product, please refer to the *Important Safety Instructions* provided with your purchase. You can also find these instructions linked on the product page of our website.
What are the specific safety guidelines for operating my product?
Detailed safety guidelines are included in the *Important Safety Instructions* and user guide that accompany your product. For easy access, these instructions are also available linked on the product page.
Are there any special precautions I should take while using my product?
Yes, it is important to follow the precautions listed in the *Important Safety Instructions* included with your product. A copy of these instructions is also accessible via the link on the product page.
Where can I find the safety instructions for my product?
The safety instructions are provided with your product in the packaging. Additionally, you can view or download the *Important Safety Instructions* directly from the product page on our website.
What should I do if I lose the safety instructions that came with my product?
No worries! You can always find the *Important Safety Instructions* linked on the product page for easy reference.
Can I operate my product without reading the safety instructions?
For your safety and the optimal performance of your product, it is crucial to read and follow the *Important Safety Instructions* provided. These can also be found linked on the product page if needed.